Frequently Asked Questions
Please read our FAQ before sending us a message.
At Young Squad we want to make shipping as easy as possible so we have a $7.95 flat rate shipping fee with in Australia and a $25 Flat rate shipping fee for all international orders. These rates include tracking of your parcel.
Please contact us if you need express shipping
We deliver all over the world! Where ever you live we can deliver!
No problem! Young Squad offers free 14 day returns for Australian residents!
We want to ensure that you’re 100% happy with your purchase. We understand that you might change your mind, and it’s ok to do that. We’ll happily exchange or refund your purchase providing the item is unworn, in resellable condition and within 30 days from your original order date.
Follow these easy steps:
- Contact us with in 2 days of receiving the product explaining why you need to return or exchange your item.
- We will email you a printable pre paid label that you can attach to the parcel.
- re package your item in its original packaging or a new envelope if needed, place the label that was emailed to you on the envelope.
- lodge the parcel at your nearest post office.
Once delivered to us we will refund you the purchase cost of your product
It’s that easy!
Please note: refunds can only be made if the item is returned clean and undamaged.
If you’d prefer to exchange your item for a different style or size, you can do so as long as the value of the new item is the same or less value. Please note exchanges are subject to availability, we recommend checking the website for size availability before sending back for a exchange. If you do want to exchange faster, we recommend placing a new order and sending the original item back for a refund.
Exchanges are only available for customers in Australia.
For all international purchases: please re package and return your item (unworn and in resellable condition) via your local postal service using a trackable method of postage. Unfortunately this will be at a cost to the buyer. Once received your refund will be issued.
Most orders are processed and shipped with in 3-5 business days. If your order is custom made please allow up to 3 weeks for production.
Young Squad uses Australia Post to deliver our products.
Australia: delivery is between 2-6 working days.
International: delivery is up to 14 working days.
We accept Visa Card, MasterCard, Paypal and Afterpay
Our site is protected by an SSL certificate which means your information and card details are fully protected.
In addition we have the latest software installed to prevent hacking.
Yes! Most of our products are able to be customised. Please email us with the details of which items you’d like customised.
Please note: we do not customise swimwear. Depending on the product there may be an extra fee charged for customisation.
When you are ready to checkout, simply add the promotional code into the box in your shopping bag. If the code is valid, the relevant discount will be applied to your order.
If for some reason your promotional code isn’t working on the website, then be sure to check if the product meets the terms & conditions listed on the offer. This may include:
- Minimum spend amount
- Expiry date
- Product exclusions
- You have entered the code properly
If you’re still having trouble with the promotional code, then CONTACT US