Here are some answers to our most frequently asked questions. If you can not find an answer to your question please don’t hesitate to contact us via the contact page.
As part of our ongoing commitment to sustainable fashion all Young Squad products are made once you place your order. They are hand cut and then delivered to highly experienced seamstresses who will sew your order just for you. This method decreases the wastage of fabric and of finished garments.
At Young Squad we want to make shipping as easy as possible so we have a $10 flat rate shipping fee with in Australia, $15 flat rate shipping fee to New Zealand and a $25 flat rate shipping fee for all international orders. These rates are for standard parcel post and include tracking of your parcel.
All orders over $100.00 AUD receive free standard shipping within Australia.
All order over $150.00 AUD receive free standard shipping to New Zealand.
All orders over $200.00 AUD receive free standard shipping internationally.
Express shipping is also available at checkout for an extra cost. If your order qualifies for free shipping express postage will be added as an extra cost and does not comprise the free shipping component.
All products are made to order unless otherwise stated. Please allow up to 3 weeks for production
Young Squad uses Australia Post and/or other reputable courier companies to deliver our products.
Australia: delivery is between 2-6 working days.
International: delivery is up to 14 working days.
These times are based on information from Australia Post website. Times may vary depending on circumstances. Young Squad will not be held liable for delays in postage once your items have been dispatched from our headquarters.
Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Young Squad
To see our detailed Shipping Policy please visit here
We deliver all over the world! Where ever you live we can deliver!
No problem! Young Squad offers free 14 day returns for Australian residents!
It is important to us that your swimmers fit properly and you feel comfortable wearing them. We want to ensure that you’re 100% happy with your purchase so we’ll happily exchange, refund or credit your purchase providing the item is unworn and in original condition up to 28 days from the date you receive your item. To help you work out your sizing and whether Young Squad swimwear is the right fit for you we also offer free 14 day returns on your first order.
To request a refund or exchange please email email@example.com within 5 days of receiving your item and include the following information:
– Your name
– Your order number
– Reason for return
– Request for: refund, store credit or exchange.
ELIGIBILITY FOR EXCHANGE, REFUND OR STORE CREDIT.
Too be eligible for an exchange, refund or store credit you must meet the following criteria:
- must have received item within 28 days
- free exchanges available to Australian residents only on their first purchase and up to 14 days after receiving goods.
- Please ensure that swimwear is tried on over your underwear in the interests of hygiene.
- items must be unworn (other than trying on), unwashed and in original condition. (please try on carefully as and items returned with stains, make up or deodorant marks or smell strongly of odour will not be eligible for refund, exchange or credit)
- Items must be returned with all tags and hygiene labels in place.
- Only full priced items are eligible for exchange or refund.
- All items marked SALE will qualify for store credit only unless they are found to be faulty on arrival. Any faulty item will be refunded.
We do not give refunds if you change your mind.
Custom made items will only be refunded if they are faulty.
Please see the detailed Shipping and Returns Policy here
We accept Visa Card, MasterCard, Paypal and Afterpay
Our site is protected by an SSL certificate which means your information and card details are fully protected.
In addition we have the latest software installed to prevent hacking.
Yes! Most of our products are able to be customised. Please email me at firstname.lastname@example.org with the details of which items you’d like customised and I’ll get back to you!
Please note: Swimwear can be customised using the styles and prints already available. i.e you would like a print only available in childrens’ swimwear made as an adult one piece etc. Complimenting solid colours can also be changed upon request.
Depending on the product there may be an extra fee charged for customisation.
Please note: refunds will not be given on custom made unless the item is faulty.
Exchanges for a different size are allowed on custom made but on first order only.
When you are ready to checkout, simply add the promotional code into the box in your shopping bag. If the code is valid, the relevant discount will be applied to your order.
If for some reason your promotional code isn’t working on the website, then be sure to check if the product meets the terms & conditions listed on the offer. This may include:
- Minimum spend amount
- Expiry date
- Product exclusions
If you’re still having trouble with the promotional code, then CONTACT US